Billing/Accounts/Certification
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Trouble Signing In?
(1) If you are receiving the below error message when trying to sign in on this website to view online education:
Please ensure you have no typos in your entered customer account email address.
Please note that while you may have an existing customer account under your state association’s website, a customer account on this website will be a separate account. You are safe to create a new customer account by clicking on “Sign In” and clicking on the “I am a New Customer” button.
(2) If you are receiving the below error message when trying to sign in on this website to view online education:
Please ensure you have entered your password in correctly and you do not have CAPS Lock engaged on your keyboard
Please reset your password by clicking on the "Forgot Password?" link
OR
Click the "Send Email Login Link" button which will email you a link for a password-free sign-in.
If you don’t know what your user information is, or it isn't working for you, please contact the Help desk at (877) 602-9877 or help@aben.tv to have your login information reset.
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Is Payment By Check Accepted?
You have the option to pay by check at the end of the checkout process, simply click the 'pay by check' box and complete the instructions on the following page.
Within one business day of receiving your fax, support will register you for the requested event(s) and you will receive a confirmation email. Payment must be received one business day prior to the start date of your course in order to access program content.
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What Do I Need To Do Receive A Certificate of Completion?
That answer depends on the type of delivery method you are viewing:
If viewing a video on demand with CE webcast – this type of delivery method contains 3 polling questions per hour that must be responded to within 30 seconds. Please note there is no right answer to these questions; the system is strictly looking for a response. If you miss 1 question you will be given another opportunity to continue the class. If you miss 2 questions you will not be able to complete the class for CE! You may continue to view the class for reference purposes only but not for CE. No refunds will be provided if you miss 2 questions.
If viewing a live webcast (date/time specific) - this type of delivery method displays 4 unique code letters throughout the webcast. Please keep track of these letters although you will be given an opportunity to acknowledge them as they appear. Each letter will be displayed at least twice, for about 30 seconds each time. To enter these letters as you see them, click on the "Save Code Letter" button inthe top left of your screen. This will automatically input your letter codes into the certification tab. We recommend following this method.
Alternatively; you can input the codes manually in the Participation Code section on the Certificate Tab of the viewer after the class. Using either method, you will still need to submit your code letters by clicking on the Submit button in the Participation Code section on the Certificate tab. Once you have submitted the codes correctly, your certificate will be issued. You can either download or email your certificate to yourself.
Should you have any questions, please contact the CE21 Help Desk at 1-877- 602-9877 or e-mail
help@aben.tv.
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How Do I Access My Certificate?
To complete your certification requirements and to download or email your certificate, start by logging into your account. Then go to your, ‘My Account,’ page.
Click on the orange button with a star, similar to the image below:
This will launch a certification window with sections that can be expanded to complete. After all of the tabs are green, opening the last tab will let you download your certificate to print or email.
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Are Discounts Available If Multiple Webcasts Are Purchased?
A variety of webcast packages are available in our catalog, however if you or your firm is interested in bulk purchase options, contact Anne Taylor at anne.taylor@acpen.com for more information.
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I Need To Change/Cancel/Refund My Course
To request a change/cancelation/refund of your course, send an email to help@acpen.com with your
Name
Email Address
Phone Number
State Society
Date & Name of Webcasts
We aim to handle your request within one business day, and will contact you with the result.
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Am I Able To View Webcasts As A Group?
To request group webcast pricing and information, navigate to the program you are interested in in the catalog, and click on the 'Go' button under the 'On-Site Group' headline as shown below. This will take you to a form that you can fill out to request more information on our group webcast options.
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What do I do if I missed one of the codes or am having trouble with my certification?
For any certification issues, contact Anne Taylor at 972-377-8199, anne.taylor@acpen.com
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How do participation codes work?
Letter codes are shown throughout certain types of programs (such as Live Webcasts) to confirm attendance to complete Certification. For all ACPEN live webcasts and live webcast replays, there will be 3 attendance codes shown per hour. Each letter will display twice. If the program uses participation codes, there will be an introduction video that plays at the very start of your program explaining how these codes work.
Selecting the, ‘Save Letter Code,’ button will save this code in the Participation Code section of your Certification process. However, if you select, ‘Save Letter Code,’ and the code was scheduled to display an additional time, you will not see the repeated display as you have already acknowledged and entered the code.
We also recommend writing down each of these participation codes as well. Saving the letter code is for your convenience, but knowing the codes proves attendance.
